SF Animal Control Officers (ACOs) respond to all types of animal emergencies, including calls about stray and injured animals. They also investigate reports of animal cruelty and neglect. Our officers have encountered just about every situation involving domestic and wild animals from rescuing a dog on a freeway ledge to coaxing a mama opossum out of a chimney. ACOs help many many puppies, dogs, kittens, cats, rabbits, and pigeons every day. In the urban landscape of San Francisco, they also deal with snakes, raccoons, skunks, and even stray goats.
If you see an animal (a pet or wildlife) that is injured, sick, in distress, or loose in traffic, please call the SFACC emergency dispatch number at (415) 554-9400.
Animal Control Officers provide the following field services:
- Patrol throughout the City on a daily basis.
- Respond to animal-related emergencies.
- Enforce all animal control and anti-cruelty ordinances, and investigate reports of animal abuse.
- Impound dogs at large and rescue animals in distress, including wildlife.
- Provide service for picking up seriously sick or injured strays and bringing them to veterinarians for emergency treatment.
- Respond to other City, State and Federal agencies requests for animal care and control services.
- Pick up dead animals.
The officers often bring the animals to the shelter, where they are examined for injuries or other health concerns. Animals with no identification are held at the shelter for five days. If they’re not claimed within that period of time—and if they are healthy and don’t show any serious behavior problems—we make them available for adoption into a new home.