San Francisco Animal Care & Control FAQs

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How much does it cost to adopt an animal at SFACC?

The fee varies by the type of animal; see the Fee Schedule.  Each adoption fee includes: a 1-year dog license or lifetime cat registration, spay/neuter surgery, a microchip, vaccinations, one free Vet Exam (in SF), and a 20% coupon for Pet Food Express.

Where is SFACC located?

Animal Care & Control is located at 1200 15th Street at Harrison, San Francisco, CA 94103. Look for the orange building behind the Best Buy store and next to the SFSPCA.

What are the shelter hours?

The adoption center is open from 12:00-6:00 pm every day and until 7:00 pm on Wednesdays. The front desk opens at 11am for some services that don’t involve animals, like renewing a license. The shelter is closed on S.F. City and County legal holidays.

Do I need to live in SF to adopt from SFACC?
No.  Anyone can adopt from us. In fact, some adopters have come from as far as B.C., Canada.
What services does SFACC provide? SFACC takes in animal surrenders and strays of any species, not just dogs and cats.
SFACC accepts wild, domesticated, farm animals, and exotic pets. SFACC has an animal adoption center, issues licenses and permits, lost/found animals, and offers low-cost microchip and vaccine clinics four times a year. The SFACC animal control officers investigate cruelty, neglect, and aggressive animals in SF communities.

Is SFACC a no-kill shelter?
No, but we have a very low euthanasia rate compared with other shelters. Because SFACC is an open-admission shelter and accepts every animal that comes through the door. Some animals we take in are either too sick to treat with the resources available, or have behavior issues that make them dangerous to the public, and those animals are humanely euthanized. SFACC saves a very high percentage of the animals that come through its doors: ~85% (compared with a 35% national average).

What does open-admission mean?
SFACC takes every animal that comes through the door. EVERY animal―wild or domesticated, including farm animals and exotic pets. And we work tirelessly to make sure our less traditional domesticated animals like our lovely rats, hamsters, rabbits, chickens, chinchillas, reptiles, pigeons, and many more, get just as much love, attention AND opportunities for adoption as our dogs and cats.

Does SFACC take in injured wildlife?
SFACC accepts injured or baby animals (i.e. birds) and cares for them until they can be transferred to a local wildlife facility like WildCare in San Rafael or Peninsula Humane Society in Burlingame and San Mateo. You can also contact WildCare directly if you’ve found a baby bird or other animal that needs help on their Wildlife Hotline: (415) 456-SAVE (7283), 9am-5pm for phone assistance. ACC provides wildlife education to Bay Area residents to encourage peaceful coexistence with local wildlife (coyotes, raccoons, skunks, opossums, etc.).

What do the Animal Control Officers do?
SFACC’s “Animal Cops” are responsible for enforcing laws relating to animals, including animal cruelty and neglect, as well as going on real rescue missions to help local animals. They have also been featured on a cable TV show on Animal Planet!

Is SFACC part of the SPCA?
No. The SFSPCA is a private nonprofit and SFACC is a municipal dept.—one of 75 other City departments.The SFSPCA is a partner of ACC but the organizations are separate. The SPCA takes some dogs and cats from SFACC for their adoption center. Read the Agreement Between the SFSPCA and SFACC.

If I donate to SFACC, where does the money go?
You can donate to a City fund called the Animal Care & Control Fund. You can also help the shelter by donating to a 501 (c) (3) nonprofit, the Friends of SFACC, which goes toward a variety of needs that aren’t covered by the city budget.  Friends of SFACC provides funding for four low-cost rabies and free microchip clinics annually for the public, specific toys and treats, behavioral assessment, and volunteer training and classes. Besides donating to Friends online, you can mail a donation to Friends of SFACC, c/o 1200 15th Street (at Harrison), San Francisco, CA 94103.

Besides donating money, how can I help SFACC?
The shelter can always use in-kind donations like blankets, towels, old newspapers (see the ACC wish list). You can volunteer your time and be trained to socialize animals—play or pet dogs, cats, bunnies, or foster kittens or puppies, or organize a fundraiser. There are many ways you can help the shelter animals without spending a dime.

How do I volunteer?
Attend a volunteer orientation and learn what you can do! We’re always looking for volunteers to spend time with our animals, organize fundraisers, foster kittens and puppies, do community outreach, and help spread the word. SFACC has volunteer orientation sessions twice a month from 10:00 am-12:00 noon on Saturdays. Call (415) 554-9414 to sign up!

Related Links:

Agreement Between SFSPCA and SFACC
Volunteer